Last Updated: June 18^th, 2024

Welcome to Hometown Insurance. Your privacy is critical to us, and we are committed to protecting it. This Privacy Policy outlines our practices concerning the collection, use, and sharing of your information through the use of our website (hometowninsurance.net), services, and interactions you may have with us.

Information Collection

The public portion of this Web site does not request any personal information or collect any information that personally identifies you or allows you to be personally contacted. Non-Personal Identification information is used to improve our website, understand marketing & advertising efforts, improve and understand our product offerings, and deliver content effectively. We will only collect personal identification information from you because you are a customer or prospective customer of our products and services, or other business relationship you have with us. The types of information we may collect include:

• Personal Identification Information: your name, email address, mailing address, phone number, and other contact information; and, commercial, financial, and other sensitive information given to us by you for the purpose of providing you products or services.
• Non-Personal Identification Information: browser information, network activity, technical data, time zone, geographic location, operating system, the type of device you use, access times, the pages viewed, and the referring link through which you accessed our website. We also use cookies, Google Analytics, and the Facebook pixel to facilitate the functionalities of these analytics and marketing tools. We may use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Use of Information

The information we collect may be used in the following ways:

• To improve our website and provide a personalized experience.
• For the purpose of providing you products and services
• To respond to inquiries, questions, and/or other requests.

External Links

This site contains links to other sites. Hometown Insurance is not responsible for the privacy practices or the content of such Web sites.

Third-Party Services

We utilize the following third-party service providers, and we encourage you to read their privacy policies to understand their practices:

• Google Analytics
• Google Search Console
• Google Ads
• Facebook Pixel
• The Trade Desk DSP
• Applied TAM
• Levitate

SMS Messaging Communication

Hometown Insurance understands the importance of timely and convenient communication with our customers and prospective customers. To facilitate this, we offer SMS (Short Message Service) messaging as one of our communication channels through the use of Levitate. Message & Data rates may apply.

• Opt-In Process: SMS messaging is available to our customers or prospective customers of our products and services. Inclusion in our SMS service is not automatic and must be communicated with us verbally over the phone or via email. Please note that we will confirm your permission to send you SMS text messages.
• Types of Communication: These messages may include communications about policy updates, prospective new policies, or other relevant information intended to keep you informed about important account-related matters.
• Frequency: The message frequency expected is monthly or as initiated by customer or prospective customer requesting or providing information to our Hometown Insurance.
• Opt-Out Process: To Opt-Out at anytime you can reply STOP to unsubscribe from our text message platform, or contact our office to be manually removed.
• Privacy & Data Protection: We adhere to strict data protection standards to ensure that your mobile number is kept secure and used only for the purpose of Hometown Insurance SMS communication. We will never sell, trade, or give your mobile number to any third-party service or pro customer or prospective customer of our products and services.

For more information about the privacy and security of our SMS Messaging platform, please visit the privacy policy here - https://www.levitate.ai/privacy-policy

Use of Applied TAM by Applied Systems, Inc for Customer Management

Hometown Insurance is committed to protecting the privacy of our clients and ensuring the highest level of security for your personal information. As part of our dedication to offering superior service, we utilize Applied TAM, a leading agency management system provided by Applied Systems.

Applied TAM enables us to efficiently manage client data, streamline our operations, and improve our service offerings by automating and enhancing our day-to-day tasks. This software solution is designed with robust security measures to safeguard the information it processes.

• Client Data Management: Applied TAM allows us to maintain a comprehensive, single view of our clients' information, making it easier for us to manage policies, claims, and client interactions efficiently.
• Security and Privacy: The software adheres to high standards of data protection and privacy, ensuring that our clients' information is securely stored and processed. Applied Systems, the provider of Applied TAM, is committed to the security of the platform, as outlined in their Security protocol.
• Information Sharing: We only use Applied TAM to facilitate our insurance services and do not share client data with third parties without consent, except as required by law or to provide the services requested by our clients.
• Authorized Users: Access to Applied TAM is strictly limited to authorized personnel to ensure that sensitive client data is only accessible by those who genuinely need it to perform their job functions. To enhance the security of Applied TAM, multi-factor authentication is required for all. Access rights to Applied TAM are revoked immediately upon the termination of an employee’s tenure to maintain the integrity of our client data.

For more information about the privacy and security of Applied Systems, please visit the privacy policy here - https://www1.appliedsystems.com/en-us/privacy-policy/ and security policy here - https://www1.appliedsystems.com/en-us/security/

Website Cookies

Hometown Insurance utilizes various cookies and tracking technologies to compile aggregate data about site traffic and site interaction, improve our website, and deliver content effectively. Below is information on how we use these technologies:

• Google Analytics and Google Search Console: We use these services to understand how visitors interact with our website, which helps us measure and analyze traffic and optimize our content. Google Analytics cookies collect anonymous information about how visitors use our site.
• Facebook Pixel: This tool allows us to measure the effectiveness of social media posts and advertising by understanding the actions visitors take on our website. It helps us serve targeted advertisements on Facebook to users who have visited our site.
• Redis: As a part of our internal technology stack, Redis may be used to enhance website performance by caching frequently accessed data, thereby reducing loading times and improving user experience.
• Cloudflare: We incorporate Cloudflare’s services to improve the security and performance of our website. Cloudflare may place a cookie on your device to provide its content delivery network (CDN) services and to analyze traffic for protecting and accelerating our site.

Please note: You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings.

Website Security

We take the security of your information seriously. Our website is hosted by Elixir Creative, LLC on a secure server protected by a web application firewall and Content Delivery Network (CDN) for edge protection to ensure our site and data transmission is safeguarded against unauthorized access. We employ a suite of security technologies, including SSL (Secure Sockets Layer) and TLS (Transport Layer Security) protocols, to establish an encrypted link between our web server and your browser. This encryption ensures that all data transmitted remains private and secure.

Our implementation of HTTPS (Hyper Text Transfer Protocol Secure) signifies that we provide a secure communication channel over the internet, ensuring the confidentiality and integrity of the data during transmission. We are committed to using these and other technologies to enhance the security of our site and protect our visitors’ information.

Please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

Changes to our Privacy Policy

Hometown Insurance reserves the right to modify this Privacy Policy at anytime without prior notice. If and when our data collection practices change, we will modify this Privacy Policy and will notify you where required by applicable law. We encourage you to check this page frequently for any material changes or other modifications to this Privacy Policy.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below:

Hometown Insurance
1207 E. Green Bay St. 
Shawano, WI 54166

Phone: (715) 526-6390
Fax: (715) 524-3846